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Noticeboard

MORE BOOKABLE APPOINTMENTS ARE NOW AVAILABLE WHEN WE ARE CLOSED

6:30pm-9:30pm weekdays, 9:00am-5:00pm weekends

There are now more bookable GP appointments in Northampton, making it easier for you to get an appointment at a time that suits you including evenings, weekends and Bank Holidays.

The Northampton GP Extended Access Service is an extension of our usual GP practice, it is not a walk-in-service, you need to make an appointment through our Reception.

The service is located on the ground floor of Highfield Clinical Care Centre, Cliftonville Rd., Northampton NN1 5BD. 

For more information please visit: www.northantsgpalliance.com/services-we-offer/gpea

NHS

Flu clinics are now open for eligible patients. Please speak to our Receptionists to book an appointment.

Stay well This Winter

FAIR PROCESSING NOTICE FOR PATIENTS

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Your Information, Your Rights

 

Our Fair Processing Notice explains why we collect information about you and how that information may be used to deliver your direct care and manage the local health and social care system.  

 

The notice reflects:

 

  • What information we collect about you
  • How and why we use that information
  • How we retain your information and keep it secure
  • Who we share your information with and why we do thisThe notice also explains your rights in relation to consent to use your information, the right to control who can see your data and how to seek advice and support if you feel that your information has not been used appropriately. A full copy of the Fair Processing Notice is available from Reception or via our website: www.kers.org.uk

                                                    FIRST for well-being

We now have a Well Being Advisor in surgery on Friday mornings.  They can help with:

Weight Management - Smoking - Emotional Wellbeing - Alcohol - Financial Support - Housing Support - Social Inclusion - Employment and Adult Learning

Please ask at Reception for further information and to book an appointment.

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Does your GP know you look after someone?

If you help a family member or friend because of their physical, mental ill health, frailty, disability or substance misuse…….then you are a carer!

For more details please ask at Reception.

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TabletDid you know you can now order repeat medication on-line with the practice.  You are now able to order your repeat medication on-line, direct to the practice over an encrypted, secure link.  There is still a need to allow a maximum of 48 hours before you collect the prescription from the surgery or you could save time by nominating a pharmacy to receive electronically. There is still a need to allow a week for ordering your prescription and for it to be ready to collect from your chosen pharmacy.  For more details please ask at Reception about this service and for registration.

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Are you a Veteran of the Armed Forces?

Please let our Reception team know.

Complaints

LET THE PRACTICE KNOW YOUR VIEWS

 

King Edward Road Surgery is always looking for ways to improve the services it offers to patients. To do this effectively, the practice needs to know what you think about the services you receive. Tell us what we do best, where we don’t meet your expectations plus any ideas and suggestions you may have. Only by listening to you can the practice continue to build and improve upon the service it offers.

PRACTICE COMPLAINTS PROCEDURE

 

If you have a complaint about the service you have received from any member of staff working in this practice, please let us know. The practice operates a Complaints Procedure as part of the NHS system for dealing with complaints. Our complaints system meets national criteria.

Note: If you make a complaint it is practice policy to ensure you are not discriminated against, or subjected to any negative effect on your care, treatment or support.

HOW TO COMPLAIN

 

In the first instance please discuss your complaint with the staff member concerned. Where the issue cannot be resolved at this stage, please contact the Practice Manager who will try to resolve the issue and offer you further advise on the complaints procedure. If your problem cannot be resolved at this stage and you wish to make a formal complaint please let us know as soon as possible, ideally within a matter of days. This will enable the practice to get a clear picture of the circumstances surrounding the complaint.

 

If it is not possible to raise your complaint immediately, please let us have details of your complaint within the following timescales:

 

  •     Within 6 months of the incident that caused the problem

OR

  •     Within 6 months of discovering that you have a problem, provided this is within 12 months

 

The practice will acknowledge your complaint within three working days and aim to have looked into your complaint within ten working days of the date you raised it with us. At this stage you should be offered an explanation or a meeting with the person(s) involved. When the practice looks into your complaint it aims to:

 

  •     Ascertain the full circumstances of the complaint
  •     Make arrangements for you to discuss the problem with those concerned, if you would like this
  •     Make sure you receive an apology, where this is appropriate

Identify what the practice can do to make sure the problem does not happen again.

INDEPENDENT COMPLAINTS ADVOCACY SERVICE

 

In Northamptonshire, you may contact VoiceAbility, a free service that supports people who want to make a complaint about their NHS Care or treatment.

 

Contact Voice Ability on 0300 330 5499 , or go to

http://www.voiceability.org

 

OMBUDSMAN

 

As a last resort, if you are not happy with the response from this practice, you can refer your complaint to the Parliamentary and Health Service Ombudsman who investigates complaints about the NHS in England. You can call the Ombudsman’s Complaints Helpline on 0345 015 4033 or http://www.ombudsman.org.uk or Textphone (Minicom): 0300 061 4298



 
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