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When should you use NHS 111

People should use the NHS 111 service if they need help or advice urgently but it’s not a life-threatening situation. You should call 111 if:

• it’s not a 999 emergency
• you don’t think it can wait for an appointment with your GP, or
• you don’t know who to call for medical help

For less urgent health needs, you should still contact your GP or dentist in the usual way. For immediate, life-threatening emergencies, patients should dial 999.

How the NHS 111 service works

NHS 111 is a telephone based triage service where highly trained and experienced call handlers, in conjunction with clinicians, will assess each call and direct it to the most appropriate healthcare service for the patient's needs.

EARLY MORNING TELEPHONE CONSULTATION PROCESS

We now run a process of telephone consultation for all patients who call to make urgent appointments in the first 1.5 hours of each day. Patients will be called back by a Doctor or Nurse to assess the patients needs, which may include being given an appointment on the day, otherwise the matter can be dealt with over the phone. This change is in response to patient feedback about the telephone access and appointment availability. We will review this change taking account of patient feedback.

Coronavirus (COVID-19)https://www.nhs.uk/conditions/coronavirus-covid-19/

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