The Practice runs an appointment system, based mainly on 10 minute appointments.

In accordance with our quality contract with the NHS, appointments are split with approximately 20% pre-bookable four weeks in advance, 30% available one week in advance, with the remainder for booking on the day, though these are normally allocated after a telephone consultation.

We may need to ask you personal questions regarding your illness in order for us to determine which member of the Healthcare Team is best qualified to see you.

We do try to see you on time. If you are kept waiting please be patient. The clinician may be dealing with an emergency or complicated problem.

Please arrive promptly for your appointment. If you are late we may ask you to re-book you for another time/day.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

If you need to cancel your appointment please phone reception on 01604 611600 as soon as possible.

Whenever possible we ask you to come to the surgery where we have more and better facilities and support.  But if you are housebound or judged medically to be too unwell a doctor or one of our community nurses can visit you at home.

We cannot visit simply because you lack transport to the surgery.

If you need a doctor please phone reception on 01604 611600 - before 10:00 if possible.

If you need a nurse please phone our community nurses on direct line 01604 259439 - again before 10:00 if possible.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

When using AccuRx - All questions, attachments or consultations of any kind are saved to your patient record.