Configure Appointment Details

Appointments System

The Practice runs an appointment system, based mainly on 10 minute appointments.

In accordance with our quality contract with the NHS, appointments are split with approximately 20% pre-bookable four weeks in advance, 30% available one week in advance, with the remainder for booking on the day, though these are normally allocated after a telephone consultation.

We may need to ask you personal questions regarding your illness in order for us to determine which member of the Healthcare Team is best qualified to see you.

We do try to see you on time. If you are kept waiting please be patient. The clinician may be dealing with an emergency or complicated problem.

Please arrive promptly for your appointment. If you are late we may ask you to re-book you for another time/day.

Telephone Appointments

The doctors welcome consultations by telephone; please state ‘phone call’ and your contact number when booking the appointment.

Doctors will try calling you twice, but will not leave a message on an answerphone for confidentiality reasons.

In some circumstances it may be appropriate for you to speak to one of our Practice Nurses.

Book Online (currently suspended)

You can book appointments and order repeat prescriptions via the web.   You can also view, change or cancel your forthcoming appointments.

You will need to register to use this service.  Please speak to reception and we’ll set you up with an account. 

If already registered click here to access the system

Home Visits

Whenever possible we ask you to come to the surgery where we have more and better facilities and support.  But if you are housebound or judged medically to be too unwell a doctor or one of our community nurses can visit you at home.

We cannot visit simply because you lack transport to the surgery.

If you need a doctor please phone reception on 01604 611600 before 10:00 if possible.

If you need a nurse please phone our community nurses on direct line 01604 259439 - again before 10:00 if possible.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.


If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

If you need to cancel your appointment please phone reception on 01604 611600 as soon as possible.