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We now run a process of telephone consultation for all patients who call to make urgent appointments in the first 1.5 hours of each day. Patients will be called back by a Doctor or Nurse to assess the patients needs, which may include being given an appointment on the day, otherwise the matter can be dealt with over the phone. This change is in response to patient feedback about the telephone access and appointment availability. We will review this change taking account of patient feedback.

When should you use NHS 111

People should use the NHS 111 service if they need help or advice urgently but it’s not a life-threatening situation. You should call 111 if:

• it’s not a 999 emergency
• you don’t think it can wait for an appointment with your GP, or
• you don’t know who to call for medical help

For less urgent health needs, you should still contact your GP or dentist in the usual way. For immediate, life-threatening emergencies, patients should dial 999.

How the NHS 111 service works

NHS 111 is a telephone based triage service where highly trained and experienced call handlers, in conjunction with clinicians, will assess each call and direct it to the most appropriate healthcare service for the patient's needs.

The Blood taking unit has now returned to Northampton General Hospital.

If you require a blood test you can book online here: https://www.swiftqueue.co.uk/northampton.php or you can call 01604 544190 or 01604 523303 between 9am & 3pm Mon- Fri.

Please let us know if you have booked a test, so we can add your details to the system.

The Blood taking unit will offer appointments Monday to Friday during the following times:

• Monday -Friday 8am - 4pm
• Saturday 8am - 12.30pm

If you are a patient of our Maternity Unit they will make arrangements for you to have your bloods taken.

If your child requires a blood test the Blood Taking Unit at NGH will be open on Mondays from 8am-11.30am for paediatric patients only.